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Tip of the Day for Service Advisors:
Posted to Shop Management Forum on 1/10/2003 16 Replies

I'm crappy at this SA thing, so when I come up with a good tip, I have to pass it on. This one took me 25 years to learn.

This reply, whether it is over the phone or at the service counter, will save you a ton of stress and grief.

Here is one of countless ... Login to read more.

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