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Re: The stranglehold phenomenon
Posted to Shop Management Forum on 1/9/2003 18 Replies

Tis true Rick...

However, the owner should be looked at by the public as the business in our case of car repair. (We sell trust first.) That's good and bad but necessary. If an employee becomes identified by the public the business is at risk. I have seen th... Login to read more.

18 Replies Received (View Replies)