× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Pattern failures: Independent vs. dealer?
Posted to Shop Management Forum on 1/1/2003

I couldn't have said it better myself, John. Once a customer starts asking around on repairs you made, he's lost trust in you. If a customer doesn't trust me, he's no longer a customer and what he does or who he talks to is of no concern to me.

As for price,... Login to read more.