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Re: Diagnosis takes 1 hour, fix takes 30 sec., what do you charge?
Posted to Shop Management Forum on 12/24/2002

Excellent post, Sir!!!

If more people agreed with this line of reasoning, there would be less customer perception of a "rip-off" when no rip-off has occured. Say Mr. Doe takes his 99 lesabre in for service to shop A, gets quoted a fair price, authorizes work... Login to read more.