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International Automotive Technicians Network
Re: Lenny's, Benny's and customer types 1 and 2
Posted to Shop Management Forum on 12/19/2002

Great, simple way to approach it George.

For a long time, I've wanted to "profile" our customers. As I spend less & less time on the front counter (a goal I am getting closer to again after an educational year), The ones I know will just say fix it, get ques... Login to read more.