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Re: What are your best 'extras' you do for all customers?
Posted to Shop Management Forum on 12/13/2002 5 Replies

Here is my take in those little extras. A blanket "one extra fits all" approach doesn't work. The reason it doesn't work is that when you are doing it for everyone, every time, then that extra stuff loses it's uniqueness and it no longer has much value and isn... Login to read more.

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