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International Automotive Technicians Network
Re: Be VERY careful of the words you choose - it can be an insult!
Posted to Shop Management Forum on 12/11/2002

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For future use! If a woman drives in with a bad rear. Don't use the phrase "you have a bad rear!" Use the "you have a bad differential" phrase instead! It might keep that boot out of your mouth! Yes, ... Login to read more.