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International Automotive Technicians Network
Re: Be VERY careful of the words you choose - it can be an insult!
Posted to Shop Management Forum on 12/7/2002

When it happens to me I leave a bouquet of flowers on the seat. If the customer has already left, I deliver them personally.

I buy them at the grocery store. It's much cheaper than a flower shop. MY "flowered" apology has ALWAYS been graciously accepted.

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