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Be VERY careful of the words you choose - it can be an insult!
Posted to Shop Management Forum on 12/7/2002 59 Replies

Greetings all,

I just pissed off & insulted a customer this morning, purely by accident.

Mrs. "Smith" drops off her Nissan pickup for a water pump replacement this morning. As she hands me her keys, I wasn't expecting them to weight about ½ lb. and took me... Login to read more.

59 Replies Received (View Replies)