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International Automotive Technicians Network
Re: Customer Acceptance of Engine Performance Testing Charges
Posted to Shop Management Forum on 11/27/2002

I agree. Some of our customers don't want the whole story, and others want a plethora of details, with most actually between the two extremes. Those that don't want it, don't read it.

I had a first time customer in recently, with a driveability issue. We wen... Login to read more.