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International Automotive Technicians Network
Would you arrest your customer?
Posted to Shop Management Forum on 11/22/2002 89 Replies

Here's one for good conversation . Several weeks ago had a new female customer [university student] show up with complaint of no heat from her 90 Grand Am. We explain the testing fees, she agrees, we test, find multiple coolant leaks from hose connections plus... Login to read more.

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