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International Automotive Technicians Network
Re: I would like advised from a 'silver tongued' person
Posted to Shop Management Forum on 11/20/2002

The only thing I can think to ad is, this all takes practice (though some of these guys & gals seem to be "naturals").

One of my former Service Advisors taught me to practice on the ones that are not likely to turn into C customers or better. He could keep t... Login to read more.