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International Automotive Technicians Network
Re: A Consumer's Perspective on Service
Posted to Shop Management Forum on 11/7/2002

It's amazing how many of our new customers are suprised when they are offered really great service. They almost become apologetic. Just had a customer leave that spent 1300 clams on his 59 [...] had been to several other places who in his words "would not touc... Login to read more.