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International Automotive Technicians Network
Re: Red Flag (Potential) Customers
Posted to Shop Management Forum on 11/2/2002

Tis one you will find out too late. The conversation starts with "ever since". Four years at this location, only three customer complaints, all started with "ever since". Here's my favorite:

Vehicle is brought in for a routine T-belt, oil seals, idler(3.0 Ca... Login to read more.