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International Automotive Technicians Network
Re: Upsell Incentives
Posted to Shop Management Forum on 10/29/2002

I DO AGREE, I HAVE NO PROBLEMS REPAIRING A "POS" CAR AS LONG AS THE CUSTOMER HAD A COMPLETE KNOWLEDGE OF WHAT IS REQUIRED & WHAT IT WILL COST. BEEN THERE, DONE THAT, AND WHEN THE FRESHLY FLUSHED TRANS PUKED A MONTH LATER, I WASN'T HELD ACCOUNTABLE (I WARNED HI... Login to read more.