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International Automotive Technicians Network
Re: It's all about the SERVICE, Stupid!
Posted to Shop Management Forum on 10/23/2002

HENRY FORD SAID IT BEST (AND I HAVE IT ON MY PRICE BOARD) "SERVICE WHICH ISN'T GOOD.....ISN'T SERVICE". MY CUSTOMERS KNOW I STAND BEHIND THIS, AND THAT I'LL GO TO GREAT LENGTHS TO KEEP MY CUSTOMERS HAPPY. ON THE RARE OCCASION I HAVE A CUSTOMER COME IN WITH A M... Login to read more.