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International Automotive Technicians Network
Re: Fixing it Right the First Time
Posted to Shop Management Forum on 10/22/2002 12 Replies

Hi David;

I believe it was Damon Russell who posted a simple statement that has saved me countless hours.

"Would you show me, Mr. Customer, what the vehicle is doing?"

"Show me" .....it is just that simple for me now. While the interview will take more t... Login to read more.

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12 Replies Received (View Replies)