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International Automotive Technicians Network
Re: W.W.Y.D. COMEBACKS
Posted to Shop Management Forum on 10/8/2002

Mark, you have to set goals for your guys and values ,give them the responsabilty ,tools,equipment,and authority to solve customer issues and if the don't comply find some who will, but you still have danced around what your mechanics has done,and I get the fe... Login to read more.