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Re: Increase of the Dreaded Phone Call
Posted to Shop Management Forum on 9/19/2002 1 Reply

Got one worse;

Last year about this time we were slow and a good customer called in to make an appt for a clutch in a late model Trooper II. Needing the job and knowing that nothing of any size was probably going to come in I called our tow service to have i... Login to read more.

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