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International Automotive Technicians Network
Re: Who has a service writer/Service Adviser - Part 1
Posted to Shop Management Forum on 7/22/2002

Our shop is a small independent. Our out front person (SW,SA,? ): Makes customer appointments Orders parts ahead for scheduled jobs Assigns jobs to the person most suitable

(The tech roadtests the vehicle, with cust if needed)

(The tech diagnoses the probl... Login to read more.