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Re: WWYD? Hood pops open, car already damaged.
Posted to Shop Management Forum on 7/9/2002 1 Reply

Hmmmm. I'm assuming there was never any prior unauthorized recommendation to repair hood latch/etc? (If so, why not?)

If above is correct, then you ALWAYS ask the customer first. If he is going to be "thrilled" with you giving him $50 or $100, why in... Login to read more.

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