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International Automotive Technicians Network
Re: Customer Perceptions and Expectations
Posted to Shop Management Forum on 6/21/2002

And I tell them that if their check engine light came on in the grocery store parking lot, would it be the grocery store's responsiblity? And they say, "But the grocery store didn't touch my car!!" And I say, "Neither did I in that area!!!" Enough said Login to read more.