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International Automotive Technicians Network
Re: Customer Perceptions and Expectations
Posted to Shop Management Forum on 6/20/2002

Mark, when I had my shops, I noticed a lot times the customer would walk around the car when they came to pick it up. I never once seen one walk around the car when they dropped it off.

Now when I'd bring my car to the dealer while under warranty I made the ... Login to read more.