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International Automotive Technicians Network
Re: Customer Perceptions and Expectations
Posted to Shop Management Forum on 6/19/2002

All the problems on any given vehicle, in any given area of repair, are caused by ONE bad part and ONE bad part only. Any more than ONE part installed is un-needed and a rip off.

I get this from shop owners as much as customers, and that's the real shame of ... Login to read more.