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International Automotive Technicians Network
Re: Customer stealing my technician WWYD
Posted to Shop Management Forum on 6/4/2002

I disagree. If Ma Smith is smitten with the troll then he'll seal the deal. I think it's better to be somewaht aloof and allow her to make the next move. Why? Because all of us have a little hero in us. She also thinks so. Why change her view?

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