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International Automotive Technicians Network
Re: Customer stealing my technician WWYD
Posted to Shop Management Forum on 6/3/2002

My gut reaction--you have lost Smith, the relationship is damaged.

Snake isn't worth the time of day.

The relationship with Smith might be salvageable, but I'd be inclined to let her make the next move, and possibly not continue working for her if I suspec... Login to read more.