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WHAT'S THE GOAL?
Posted to Shop Management Forum on 5/31/2002 14 Replies

So which is it? Who is our customer? Everyone that owns a car? Any warm body? Jerk through Angel? Poor to rich? Are we trying to be everything to everyone. WallMart 67 Volks to high end Marceros Fine Motorcars Lamborgini Emporium? EVERYBODY?

Or is the goal t... Login to read more.

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