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International Automotive Technicians Network
What is Quality?
Posted to Shop Management Forum on 5/26/2002 20 Replies

Hi Group,

I have read much of the ongoing discussion, and "quality" appears to be an issue in some of it.

Does anyone have a clue about what "quality" really is, or any relevance it may have in our arena?

We also tend to be bombarded with phraseology lik... Login to read more.

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