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International Automotive Technicians Network
Re: Come Back Rate Numbers?
Posted to Shop Management Forum on 5/14/2002

My service manager brought me in his office one day for a tongue lashing. It seems that I had an average of 1 comeback a month and that was unacceptable.

Give me a f******g break. Busy dealership, anywhere from 10 to 30 RO's (45 to 70 flagged hours) a week t... Login to read more.