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Re: Come-Back rate?
Posted to Shop Management Forum on 5/11/2002 1 Reply

Good grief there is no need to apologize to me Coulter, my skin is thicker than that. I'm not sure I would agree that the majority of comebacks are the result of bad service writing but then my point of view could be slightly biased ;-). I'd bet it is close to... Login to read more.

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