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International Automotive Technicians Network
Re: Phone Estimates/quotes; How do you quote?
Posted to Shop Management Forum on 5/4/2002

You dont have to scare them off with a

[...trimmed text...]

Hi Joseph,

I Agree, avoid discussing what you DONT or CANT do but steer the conversation towards what you CAN and WILL do. Always, under promise and over del... Login to read more.