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International Automotive Technicians Network
Re: Phone Estimates/quotes; How do you quote?
Posted to Shop Management Forum on 5/3/2002

I agree with Gary. NO PHONE QUOTES except for cut and dried MINOR services. Since I started that policy about 20 years ago, I've gotten very good results just by listening to the customer's problem and then inviting them to my shop for an accurate diagnosis of... Login to read more.