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International Automotive Technicians Network
Re: Customer wants diagnosis only. WDYD
Posted to Shop Management Forum on 4/16/2002

Its hard to say what one would do when we all do things that we never plan on. I would never plan to do diagnostics for a customer who would want to replace his own plugs. But,I have told a customer or two to put the plugs in first then bring it to me.

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