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International Automotive Technicians Network
Re: Does digital inspection push away repeat customers?
Posted to Shop Management Forum on 11/5/2025

Had a similar issue with a GM dealer. They had replaced a cv axle on a customer's truck, and a month later the boot was torn. She returned to them to have it replaced. They warrantied the part but charged her the full book time labor to replace it. I contacted... Login to read more.