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Re: Does digital inspection push away repeat customers?
Posted to Shop Management Forum on 10/31/2025 13 Replies

It's not just the DVI and hard sell, it's the dishonesty. Here are 2 instances of what I consider fraud. One customer was told she needed rear shocks and a steering rack, complete with pictures showing the leaks. I had replaced these 2 months earlier. She decl... Login to read more.

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