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Project 100, Subject: Procedures (avoiding pain) Summary
Posted to Shop Management Forum on 8/21/1998 12 Replies

We establish procedures to avoid pain. Prove me wrong. Along with this comes better efficiency, the opposite of which contributes to pain.

Example: A new customer is helped in by a friendly motorist. The driver, a woman, seems to think there is something wro... Login to read more.

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