Hourly pay for higher quality work?
Posted to Shop Management Forum on 9/2/2023
41 Replies
Precursor, I am asking about the pay style (flat rate,
hourly, profit sharing, bonuses, etc), not specifically
about rates, wages, or pricing policies. Despite that, if it
is felt that this is still in violation of guidelines I will
remove or request to be removed this post.
I am seeking opinions and experience from shop and business
managers. I am looking into how pay style affects work
quality and employee retention. Our shop has the unusual
circumstance of having an exceptional team of techs who
prioritize quality of workmanship and work the trade for
love of the craft. In the past 2 years management has halved
the daily car count and average ticket $ is up, our
customers are impressed and positive reviews flood in every
week. In an effort to determine if there's a case to present
to management, does anyone have personal experience with
positive results from changing to hourly pay, with and/or
without some form of profit sharing? It does require a
certain caliber of employee, but I think we have a solid
team after a few years of weeding out the hacks. I think
we're doing very well but as the eyes and ears on the
ground, so to speak, I see room for improvement. I'm
exploring this as an avenue to the end of more professional
workmanship and a better service/product to the customer.
Thanks for sharing your thoughts.
David J Lang Shop Foreman/Technician Midas South Burlington, Vermont, USA
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