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Re: Magic words for service writers
Posted to Shop Management Forum on 6/26/2023 1 Reply

"How am I supposed to do that?"

"What is it that you want?"


And a thing called mirroring.. You need to study what this is but its basically just repeating what they say.

Read "Never Split the Difference" I've read it and listened to it 4 time... Login to read more.

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