× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: Magic words for service writers
Posted to Shop Management Forum on 6/23/2023 1 Reply

I start off with one of the three "C's". The customer gets input on this one only.

Complaint, what is wrong that they perceive as needing fixed.

Followed up by Cause, this is diagnosed by the technician with possible input from the customer as to where,whe... Login to read more.

1 Replies Received (View Replies)