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International Automotive Technicians Network
Magic words for service writers
Posted to Shop Management Forum on 6/23/2023 41 Replies

The 'Magic ' words for an automotive service writer are 'What would you like us to do?'

These words can really cut to the chase when a customer is complaining about this or that.

You might be surprised by what they answer.

Try it sometime.

What are you... Login to read more.

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