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Re: unethical but illegal what the Dealer is doing?
Posted to Shop Management Forum on 5/6/2022 2 Replies

Mark, this might be "business" at its darkest, IMO. BUT, how do we know for certain?

Is the customer being quoted before the job is done? If so, that is probably ethical and legal by most standards. Maybe there are some rules in your area that say otherwise?... Login to read more.

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