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International Automotive Technicians Network
Re: Upsells to get in front of common failure issues
Posted to Shop Management Forum on 9/14/2021

I generally do not offer an option. I just include everything that I need to ensure a job that I can stand behind. If I know the hoses are prone to failure, I just put them in the estimate. If they ask why, I tell them. I do not allow the customer to determine... Login to read more.