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International Automotive Technicians Network
Re: Unhappy Customer--What Would You Do? (WWYD)
Posted to Shop Management Forum on 2/3/2002

A buy-back is out of the question, you need to find a solution that is "fair".

If you can get them to purchase wheels, mount these up and balance them and then rotate them on, and off for them each winter and summer. If they wont purchase wheels you can stil... Login to read more.