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International Automotive Technicians Network
Re: How do you explain this to customers?
Posted to Shop Management Forum on 8/21/2020

Kevin,

Actually, what you just said in your original post is what I would tell the customer. Just be honest. It's not badmouthing the competition just to speak your opinion and tell the truth. I'm not sure why dealers do pad slaps but I've been noticing it t... Login to read more.