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International Automotive Technicians Network
Re: How do you explain this to customers?
Posted to Shop Management Forum on 8/8/2020

I would not try to explain that the rotors need to be replaced so that they will not soon return warped, because that is just an unprofessional assumption. Just tell her the truth, whether it is "I don't want to invest in the equipment to service rotors", or "... Login to read more.