× Auto Repair Pros Member Benefits TechHelp Knowledge Base Forums Resources My iATN Marketplace Chat Pricing About Us Join Industry Sponsors Video Members Only Repair Shops Auto Pro Careers Auto Pro Reviews
Join Now
International Automotive Technicians Network
Re: How do you explain this to customers?
Posted to Shop Management Forum on 8/7/2020

Our policy was about the same as yours.

Without trashing another shop [which was also our policy], I simply explained that in my decades of doing brake work, my opinion has become that the best value for a long-lasting brake job is obtained with new rotors. ... Login to read more.