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International Automotive Technicians Network
Re: How do you explain this to customers?
Posted to Shop Management Forum on 8/6/2020

I've been in that position more times than I can remember.

For a brake job I'll tell the customer from my experience its best to do it as you described, pads and rotors (new vs. resurfaced, your choice, lots of possibilities there).

I tell them that while ... Login to read more.