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International Automotive Technicians Network
Re: How do you explain this to customers?
Posted to Shop Management Forum on 8/5/2020

Just tell them like you told us. If it's what you believe then it'll come across as such.

I do rotors every time too. Unless it's like mike said (something big, no stated pulsation issue), but in that case I remind the customer if it develops a pulsation lat... Login to read more.