Re: Proper estimating rusty front end work
Posted to Shop Management Forum on 8/1/2020
I've ran into this problem many times living in the rust
belt. I'd make the customer aware that their vehicle is
rusty and that things are likely seized and will require
extra work in order to complete the job. Some things are
known issues here, like lower strut bolts on Ram 1500's and
camber bolts on Chevy trucks, and many others.
I've heard of shops billing 0.5 to drill and tap out a
broken fastener, as well as adding an extra hour to the
estimate to account for dealing with rust, using torches,
etc. I'd give them two prices if their vehicle is rusty, one
if everything goes smoothly and another if parts are seized
and there must be extra time spent to deal with them, that
way there are no surprises and they've been informed before
the work has started, rather than halfway through a job with
a torn apart vehicle and potentially hundreds of dollars
added to their bill.
The flat rate times do not account for rust and it's fair to
bill a customer to deal with things beyond the scope of
normal work. You're using a torch, drill bits, wire wheels,
etc as well as shop time to deal with something that usually
isn't billed for, just "eaten" by the shop or the tech.
Eric Doty Technician Wheeling Tire Wheeling, West Virginia, USA
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