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International Automotive Technicians Network
Re: Reverse Serendipity
Posted to Shop Management Forum on 7/14/2020

Andrew, this happens on a regular basis. So to try to get the customer to understand I use two examples that they can relate to. 1. Ask them if they can predict when a light bulb in their home will quit working. One minute it works and the next time you switc... Login to read more.